Support

If you have any questions, comments or concerns, please do not hesitate to contact us, we are here to help!

To get in touch with the ADF Team, please send an email to letters@autodefemag.com

 

Need help with the Auto de Fe app?

Please send us an email specifying which device you are experiencing problems on and we will get back to you as soon as possible.

Otherwise, you may find your answer in the FAQ below:

 

How do I access Auto de Fe on my iPad?

 On your iPad, open the App Store and search ‘Auto de Fe magazine’ download and install the App. Once completed, open the Newsstand folder and tap on the Auto de Fe cover to access your Library and read the latest issue, or previous issues, of Auto de Fe, (If you’re using iOS 4, tap on the Auto de Fe app icon on your Home screen.)

How do I purchase a subscription or single issue of Auto de Fe?

Once inside the Auto de Fe Library after opening the app, you will see all available issues. You can purchase a single issue by tapping the Buy button next to that specific issue.

To purchase a subscription to Auto de Fe, tap the Subscribe button next to the most recent issue, or tap the Subscribe banner in the upper left hand corner. Select the type of subscription you would like to purchase, and after confirming, enter your password for your iTunes Store account. Your subscription will begin immediately, and you’ll receive access to the most recent issue.

You can manage your subscriptions through your iTunes Account Settings after purchase. Your subscription will automatically renew unless ‘auto-renew’ is turned off at least 24 hours before the end of the current period.

I purchased single issues in the previous version of the Auto de Fe app. How do I access my issues in the new app?

Open the Auto de Fe app and tap the “gear” icon in the upper-right corner, and select “Restore All Purchases.” Tap “Restore,” and then enter the password for your iTunes Store account. Ensure that you’re using the same iTunes Store account that was used to purchase issues in the previous version of the app. In the Library, you’ll receive access to the issues your purchased.

The app (or issue) has stopped downloading and won’t install, what do I do?

This is probably caused by an error within the App Store installation process or a sudden break in the internet connection, restarting your iPad will normally solve this.

I’m running out of space on my iPad and would like to remove some issues, will I still be able to restore my purchases?

Yes, of course you will. Just tap the ‘Archive’ button to remove the issue from your iPad, should you wish to read the issue again, you will just need to download it, so long as you are still logged in with the same iTunes Store account that made the original purchase.

I still need help, how do I contact ADF?

We would love to hear from you and will try our best to help answer your questions, just send us an email to letters@autodefemag.com and we will get back to you as soon as possible.